By accessing or using our website or booking our cleaning services, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, please refrain from using our website or services.

Services

1. Cleaning Services

We provide professional cleaning services, including but not limited to residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, and post-construction cleaning. The scope of our services will be discussed and agreed upon before the commencement of any cleaning job.

2. Service Availability

Our cleaning services are available within our service area as specified on our website. We reserve the right to refuse service based on location, availability, or any other reasonable grounds.

Booking and Payment

1. Booking

To book our cleaning services, you must provide accurate and complete information regarding your cleaning requirements, including the date, time, and location of the service. We reserve the right to refuse or reschedule any booking at our discretion.

2. Pricing and Payment

The prices for our cleaning services are specified on our website and are subject to change without prior notice. Payment for the services is due at the time of booking. We accept various forms of payment, including credit/debit cards, online transfers, or any other payment methods specified on our website.

Cancellation and Rescheduling

1. Cancellation by the Customer

If you wish to cancel or reschedule a cleaning appointment, please notify us at least [X] hours in advance. Cancellations made within [X] hours of the scheduled appointment may be subject to a cancellation fee.

2. Cancellation by the Company

In rare circumstances, we may need to cancel or reschedule a cleaning appointment due to unforeseen events, such as emergencies or staff unavailability. In such cases, we will make every effort to provide you with an alternative appointment or a refund.

Customer Responsibilities

1. Access and Preparation

You are responsible for ensuring our team has safe and unobstructed access to the areas that require cleaning. It is your responsibility to remove any valuable items, fragile objects, or sensitive materials from the cleaning areas.

Health and Safety

You must inform us of any health or safety risks related to the cleaning areas, including the presence of hazardous substances, infectious diseases, or structural defects. We reserve the right to refuse service in situations that pose a risk to our employees’ health and safety.

Limitations of Liability

While we strive to provide excellent cleaning services, we shall not be liable for any damages, losses, or claims arising from the use of our services, including but not limited to accidents, injuries, theft, or property damage, unless caused by our gross negligence or willful misconduct.

Intellectual Property

All content and materials on our website, including logos, trademarks, images, and text, are the property of Royal Soft Wash and are protected by intellectual property laws. You may not use, modify, reproduce, or distribute any of our copyrighted material without our prior written consent.

Amendments to the Terms and Conditions

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Your continued use of our website or services after any modifications constitutes acceptance of the revised terms.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of [Jurisdiction